Last updated November 11, 2026

Privacy Policy

Sunstone Big Bear Lodge ("Sunstone", "we", "us") runs sunstonebigbear.com. This policy explains what we collect when you visit the site, send an inquiry, book a stay or contact us, and what we do with it.

What we collect

Information you give us. Your name, email address, phone number, event or stay details, guest count and anything you write in a message when you submit an inquiry, sign an agreement or waiver, or book a cabin.
Payment information. Payments are processed by Stripe. Card details go directly to Stripe and never reach our systems. We receive your name, email, the amount and what it was for.
Site usage. Standard analytics such as pages viewed, approximate location and device type, collected through Google Analytics.

How we use it

To reply to your inquiry and plan your stay, event or retreat.
To send confirmations, agreements, receipts and logistics for a booking.
To call, email or text you about your inquiry or booking when you have given us your number for that purpose.
To understand how the site is used and improve it.

Text messaging

If you give us your mobile number and agree to be contacted by text, we may send you messages about your inquiry, booking or stay. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. You can also email events@sunstonebigbear.com.

We do not sell, rent or share mobile numbers or text messaging consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, other than the service providers that deliver the messages on our behalf.

Who we share information with

We do not sell your personal information. We share it only with service providers that help us operate, such as our email, messaging, customer management, analytics and payment providers, and only so they can perform those services for us. We may also disclose information when the law requires it.

How long we keep it

We keep inquiry and booking records for as long as needed to serve you and to meet our legal, tax and accounting obligations.

Your choices

You can ask us to show you, correct or delete the personal information we hold about you, and you can opt out of emails or texts at any time. Email events@sunstonebigbear.com and we will take care of it.

Children

This site is not directed to children under 13 and we do not knowingly collect information from them.

Changes

If this policy changes we will post the new version here and update the date at the top.

Contact

Sunstone Big Bear Lodge, Angelus Oaks, CA
events@sunstonebigbear.com